Returns & Exchanges
At Dolce Clothing Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase.
Non-Returnable Items
Based on our product categories, the following items cannot be returned or exchanged:
- Swimwear: Due to hygiene reasons, swimwear items are final sale and cannot be returned or exchanged unless they are defective.
Returns & Exchanges Process
- Initiate a Return or Exchange: Contact our customer service team at [email protected] within 15 days of receiving your order. Provide your order number and details about the product you wish to return or exchange.
- Receive Return Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
- Package Your Item: Securely package the item in its original packaging, including all tags and accessories. Include the completed return form provided by our customer service team.
- Ship Your Return: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service to ensure your return is received.
- Receive Refund or Exchange: Once your return is received and inspected, we will process your refund or send out the exchange item. Refunds will be issued to the original payment method, and exchanges will be shipped to your provided address.
Refund Timeline
Refunds are typically processed within 5-7 business days after we receive your returned item. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Dolce Clothing Shop Customer Service,
I would like to request a return/exchange for my recent order. Below are the details:
- Order Number: [Your Order Number]
- Product Name: [Product Name]
- Reason for Return/Exchange: [Reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] or call us at [Insert Phone Number]. We are here to help!
Thank you for shopping with Dolce Clothing Shop. We appreciate your business and are committed to providing you with a seamless shopping experience.