Frequently Asked Questions (FAQ)
Welcome to Dolce Clothing Shop! Below, you’ll find answers to some of the most common questions our customers have. If you don’t find what you’re looking for, feel free to contact our customer service team at [email protected].
Product Questions
What types of products does Dolce Clothing Shop offer?
We offer a wide range of fashion items including dresses, jeans, skirts, swimwear, and topwear. Our collection is designed to cater to your fashion-forward needs.
Are the products available globally?
Yes, our products are available globally, with the exception of Asia and a few remote areas. Please check our delivery information for more details.
Shipping & Delivery
What are the shipping options available?
We offer two primary shipping methods: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 business days.
How long does it take to process an order?
Orders are typically processed within 1-2 business days. Delivery times vary based on the shipping method chosen and your location.
Returns & Exchanges
What is your return policy?
We stand by the quality of our products. If you’re not satisfied with your purchase, you can return it within 15 days of receiving your order. Please contact our customer service team for assistance with returns.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. They will guide you through the process.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. This flexibility allows you to choose the payment option that best suits your needs.
Is my payment information secure?
Yes, we use secure payment gateways to ensure that your payment information is protected. Your security is our top priority.
Account & Orders
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the respective courier’s website.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but please note that once an order has been processed, changes may not be possible.
Contact Information
How can I contact Dolce Clothing Shop?
You can reach us via email at [email protected]. Our customer service team is available to assist you with any questions or concerns.
Where is Dolce Clothing Shop located?
Our company address is 6452 El Camino Real, Atascadero, US 93422. However, we operate primarily online to serve our global customers.
Thank you for choosing Dolce Clothing Shop. We are committed to providing you with an unparalleled shopping experience. If you have any further questions, please don’t hesitate to contact us.